Knowledge Base

As of 24 July 2008 below are the 35 Knowledge Base articles that will help solve issues for Windows Home Server as from Microsoft. The list descends by KB article number.

Latest Additions KB Article
7 May 2008 950190
16 May 2008 941644
27 June 2008 640157
3 July 2008 951607
17 July 2008 955690
21 July 2008(Updated) 946676
21 July 2008 944289
24 July 2008 943447
18 May 2009 971498

Unable to connect a 64-bit-based computer to a Networked printer installed on a Windows Home Server

(971498) – When attempting to connect a Windows 64-bit computer to a network printer on a Windows Home Server you may receive an error similar to the following: “Driver not found …

Personal folder files and database files are unsupported on a home network that uses Windows Home Server

(955690) – Discusses the types of files and programs that are not supported over a home network that uses Windows Home Server.

You cannot connect to a remote computer or start a remote application when you use Terminal Services Web Access or Remote Web Workspace on a Windows XP SP3-based or Windows Small Business Server 2003 SP1-based computer

(951607) – Describes a workaround for an issue in which you cannot connect to a remote computer or start a remote application when you use TS Web Access or Remote Web Workspace. Occurs because of an ActiveX control issue.

Error message when you try to install Windows Home Server Connector from a server that is running Windows Home Server: The system detected a possible attempt to compromise security

(951248) – Describes an error message that you receive when you try to install Windows Home Server Connector on a Windows Vista-based computer by running the Setup.exe or WHSConnectorInstall.exe programs from a shared folder.

In a Windows Home Server environment, the Windows Home Server Console may display the incorrect operating system for a home computer that has Windows Vista SP1 installed

(950689) – Describes an issue in which the Windows Home Server Console may display the incorrect operating system for a Windows Home Server-networked computer that has Windows Vista SP1 installed.

Files on a home computer that are compressed by using NTFS compression may not be backed up correctly by Windows Home Server

(950190) – Fixes an issue in which files on a home computer that are compressed by using NTFS compression may not be backed up correctly by Windows Home Server.

When you use certain programs to edit files on a home computer that uses Windows Home Server, the files may become corrupted when you save them to the home server

(946676) – Describes an issue that occurs when you use certain programs to edit files on a Windows Home Server share. The files may become corrupted. There is no workaround for this other than not to edit these files on the homer server.

The Windows Home Server client connector software cannot find the home server

(946412) – Describes a problem in which you may not join a home computer to the home server by using the Windows Home Server client connector software. A resolution is provided.

How to troubleshoot the “Backup service is not running” error message in Windows Home Server

(946339) – Discusses how to troubleshoot "Backup Database Inconsistency" errors in Windows Home Server that occur when the network health status turns red (Critical) in Windows Home Server.

You may randomly receive a false expiration notice that prompts you to activate Windows Home Server

(946146) – Fixes an issue in which you may receive a false expiration notice in a version of Windows Home Server that is distributed through SLP.

Information about the automatic router configuration feature in Windows Home Server

(944993) – Provides information about the automatic router configuration feature in Windows Home Server. Also describes the steps that you can take if Windows Home Server cannot automatically configure a router.

Description of the Windows Home Server Power Pack 1 update

(944289) – Describes the availability of the Windows Home Server Power Pack 1 update. Lists the improvements that are included and the issues that are fixed in this update.

Frequently asked questions about the backup feature in Windows Live OneCare 2.0

(944182) – Answers FAQs about the backup process in Windows Live OneCare 2.0.

How to turn off the Backup feature in Windows Live OneCare

(943908) – Describes how to turn off the Backup feature in Windows Live OneCare.

Information about when to use the backup feature in Windows Live OneCare or when to use the automatic backup feature in Windows Vista or in Windows Home Server

(943903) – Contains information about how to turn on or turn off the backup features in Windows Live OneCare, in Windows Vista, and in Windows Home Server.

External storage devices are unexpectedly formatted during the initial configuration of Windows Home Server

(943447) – Describes a hotfix that prevents attached external storage devices from being automatically formatted during the initial configuration of Windows Home Server.

Data files that contain NTFS alternate data streams are corrupted on a Windows Home Server-based computer

(943393) – Describes the problem in which data files are corrupted. Such data files contain alternate data streams and reside in a shared folder on a Windows Home Server-based computer.

The Windows Live OneCare Backup program detects the automatic backup feature in Windows Vista or in Windows Home Server

(942676) – Contains information about how the Windows Live OneCare Backup program detects the automatic backup feature in Windows Vista or in Windows Home Server.

An update for Windows Home Server lets you obtain a trusted certificate for your Windows Home Server computer during remote access configuration of your personalized domain

(941914) – Describes an update for Windows Home Server. This update lets you obtain a trusted certificate for your Windows Home Server computer during remote access configuration of your personalized domain.

An update package is available to improve the setup and configuration of Windows Home Server

(941913) Describes about the September 2007 High Priority Update for Windows Home Server.

MS08-001: Vulnerability in TCP/IP could allow remote code execution

(941644) – Resolves a reported vulnerability in TCP/IP that could allow remote code execution.

How to manually select an Input Method Editor for a specific keyboard language in Windows Home Server Console on a Windows Home Server-based computer

(940885) – Describes how to manually select an Input Method Editor (IME) for a specific keyboard language in Windows Home Server Console on a Windows Home Server-based computer.

Renamed files may not immediately appear in the Remote Access search results on the Windows Homer Server Remote Access Web site

(940884) – Describes an issue in which renamed files may not immediately appear in the Remote Access search results on the Windows Homer Server Remote Access Web site. This issue occurs because of an indexing delay. Workarounds are provided for this issue.

Windows Media Center Extenders may be unable to access media files that are stored on a computer that is running Windows Home Server

(940883) – Describes how to correctly configure permissions so that Windows Media Center Extenders can access files that are stored on a Windows Home Server-based computer.

Installing Windows SharePoint Services 3.0 on a Windows Home Server-based computer is currently not supported

(940882) – More information will be released about support for Windows SharePoint Services 3.0 on a Windows Home Server-based computer.

Description of Windows Search 4.0 and the Multilingual User Interface Pack for Windows Search 4.0

(940157) – Discusses the availability of Windows Search 4.0 and the Multilingual User Interface Pack (MUI) for Windows Search 4.0.

A computer that is running Windows Home Server may appear two times in Network Explorer on a computer that is running Windows Vista

(939759) – Describes an issue that occurs if Network Explorer is configured to discover devices that use both the WSD protocol and the SSDP protocol. Provides a workaround.

You cannot connect to a computer that is running Windows Home Server

(939758) – Describes that you cannot connect to a computer that is running Windows Home Server. This issue can occur if the Windows Home Server-based computer is on a different subnet.

Error message when you try to configure backup options for a computer in Windows Home Server: "The computer cannot be contacted"

(939429) – Describes a problem that occurs when the computer that is running Windows Home Server cannot communicate with the client computer. To resolve this problem, make sure that you can connect to the network.

Error message when you try to configure backup options for a client computer in Windows Home Server: "Cannot configure backup for this computer"

(939428) – Describes a problem that may occur when the Windows Home Server Connector software is installed incorrectly on the client computer. To resolve this problem, reinstall the Connector software on the client computer.

Error message when you try to configure backup for a client computer in Windows Home Server: "The backup service is not running, please restart the console"

(939427) – Describes a problem that occurs if the backup service has stopped responding. To resolve this problem, reset the console before you connect to the server.

Data may not be migrated or duplicated as expected in Windows Home Server

(939426) – Describes why data is not duplicated or migrated in Windows Home Server. To resolve this problem, you must make sure that the Defilter driver and the Drive Extender Migrator service are started.

How to troubleshoot a problem that occurs when a digital media receiver cannot locate the Windows Home Server-based computer on a network

(939425) – Describes troubleshooting steps when a digital media receiver cannot locate Windows Home Server. Describes how to verify that the Windows Media Connect service is running.

You receive a disk-related error message or a network adapter-related warning message when you try to install Windows Home Server

(939424) – Describes problems that occur when you install Windows Home Server. If these problems occur, you may have to manually install a storage controller driver or a network adapter driver.

Error message when you try to open a backup file in Windows Home Server: "Cannot connect to the backup service on the server"

(939218) – Describes a problem that may occur when you are logged on as an administrator other than the administrator who installed Windows Home Server Connector. Provides a workaround.

You may receive an error message when you try use a device or a program to access the Windows Home Server shared media folder

(939217) – Describes an issue that occurs in Windows Home Server if more than 10 devices try to access the shared media folder. This issue involves the Media Library Sharing feature. A resolution is provided.

26 Responses to “Knowledge Base”

  1. James Senecal Says:

    I just ran into an issue installing WHS on an Intel DG33FB motherboard. The new chipset boards come with AHCI for SATA enabled by default, and WHS doesn’t have the drivers built in. Be sure to either change the SATA settings to IDE, or download your hardware vendors AHCI F6 drivers in order to save hours of mind numbing frustration.
    With that little “issue” aside I now have a wonderful Quad-Core WHS with 4GB of memory and 2TB of drive space running Microsoft Virtual Server and a sundry of other tidbits on my network!

  2. Philip Churchill Says:

    Hi James Senecal,
    Thanks for the tip on downloading the AHCI drivers. That’s a lot of memory! Glad you now have a great running home server.

  3. LARRY BALDON Says:

    What printers are supported in the Windows Home Server? I need to buy a new printer soon as my old 1 is dieing.

  4. Marco Says:

    Dear sirs,

    a lot off my files cannot be opened anymore. Even photo’s can not be viewed anymore. whs say the amount of kb is there, but cannot find the photo (JPG)?

    Is this problem solvable

  5. Charles Says:

    need to setup a whs machine for our local senior center and they wish to use the latest desktop hardware I7 920,high end motherboard ect.can not locate on microsofts site any compatibility or non compatibility lists, just forums of can’t seem to get it to work on my system. do not wish to do a trial and error purchases. any one help

  6. john Says:

    I am setting up windows home server and have added user accounts with passwords. As a test, I have given several accounts full access to all the user accounts and HP pre-installed shared folders (i.e., music, video, etc.). I cannot access either the shared folders or personal folders (user accounts). I get an access denied error. Does anyone know why this might be happening and how to resolve it? I would like to begin my data migration to the server.

  7. Mike Says:

    While pst files are supposedly not “supported” on a WHS LAN, MS also suggests that pst files may be backed up and restored to/from WHS. When I attempted to restore a pst file from a backup performed some weeks earlier, however, I only get the content of the current pst file, not the pst file that was backed up. The process itself (selecting the backup, etc.) seemed to go flawlessly.
    What am I doing wrong?

  8. James Morrison Says:

    I have been having problems recovering Home server backups on my small network. The problem appears when I try to access the backup from the client system.. WHS console is started and a dialog asks for the password. I insert the password and receive an error stating the password is incorrect. I have pasted the correct password into the program with the same results. I get this response on both of my client systems. I have reinstalled the console many times. Same results.

    Sure wish someone would say why this happens and that they would rectify the problem. I need the backups and they are unavailable.

  9. Rick Says:

    Is it possible to install a program on Windows Home Server and be able to use is from any of the attached PC’s?

    Or can a program installed on one PC be used from another PC?

    What I would like to do is install a program on WHS to allow the users to try the program. If they like it, then I will install it on their machines. I’m hoping I can have them try an upgrade version of a program before actually upgrading their machine. Obviously I’m not looking to violate and licensing issues.

  10. Bill Pine Says:

    Is it possible to tweak the original source (HTML) of the WHS home page?

  11. Patrick Says:

    @Bill, yes. I would suggest one super easy way to do custom websites is to install Whiist. It lets you easily add custom links and images to your start page. Using Whiist you can also host your own websites.

  12. Rob Powers Says:

    Cannot uninstall AVAST anti-virus software. Many reports of similar problems. Community should report issue. Any help would be appreciated.

  13. Stratula Says:

    Is it possible for WHS to back up th Windows XP operating system in different languages on the same network?
    If so, how? I’m still trying to get my German O/S computer backed up. The English ones are working fine.

  14. Gary Quigley Says:

    Yes that is no problem at all.

  15. al74 Says:

    Hi,

    I am trying to install Windows Home Server on an old Dell SX270 (Pentium 4 2.8GHZ, 768MB RAM and 40GB 2.5” IDE HDD) with the intent to add USB drives as the main storage. The problem is that it won’t install unless the primary Hard Drive has a capacity of at least 65GB.

    I really don’t want to spend the money for a higher capacity obsolete IDE drive that costs almost as much as my old rig.

    Any way to bypass the 65GB requirements of WHS and still use my 40GB drive?

    Any suggestions? or should I bit the bullet and spend the $60 on the IDE drive.

  16. Rich Says:

    Just bought new Laptop with win7 home premium 64 bit. Client restore disk will not work. Restore cannot find the server. Have tried solution from Social.microsoft and can’t get it to work. Most I have talked to about it say the restore is built for 32 bit, and I am 64.

    Are there any plans to provide a restore that will work with Win7 64 bit ?

  17. Manny Says:

    The restore disk will restore a 64bit Windows, but you must have the 32bit drivers for your network adapter to hand if its not supported by the WHS restore CD.

  18. Rich Says:

    I tried that several times, but still could not get it to work. I ended up trying a solution from x:files, and it appears to work.

  19. Jamison West Says:

    I have a Home Server that has worked great for a couple years now. Suddenly it barely functions. One of the Windows Search updates (4.0?) got installed. Now the c: drive is completely full with some 14GB index file that I cannot delete. I can no longer get a usable Windows Explorer interface to work, so I am having difficulty even getting to a control panel to remove the feature. Can anyone help? Do I need to just uninstall Windows Search somehow?

  20. Chris Says:

    I have one Dell D630, running windows xp that will not complete a backup. 3 other machines in the same building are running fine. It get’s to about 36% everytime, and the connector goes black, and the client machine itself has no network connectivity. When I remove the connector, and the machine from the server, readd it, run a backup for the first time, it get’s to about 46% before failing again. Any help is appreciated.


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